About Telephones Online

At Telephones Online we want all of our customers to receive the best and most efficient service we can possibly offer, this way we ensure an ongoing level of repeat business and recommendations.

We know that peace of mind is very important when dealing with companies you don't know, especially when ordering online & paying by credit card over the Internet, that is why we don't try to hide our address or contact details, in fact we want you to know everything about us, so please read on.

Telephones Online has been selling discount telecoms & technology products since 1998, we specialise in selling, manufacturers refurbished (Refurb), brand new, new & reboxed, end of line & mail order box damaged products directly to you, the valued customer, at the lowest prices possible.

Brand New:

As the name suggests these items are brand new, it is possible that the original seal on the box may have been opened to allow us to check that all the standard items & accessories are included within the box.

New & Reboxed:

These are products that are new but due to the original packaging being damaged the product has been repacked in a mail order box.

New Other - Pristine:

A new, unused item with absolutely no signs of wear. The item may be missing its original packaging, or the original packaging has been opened or is no longer sealed. The item may an undelivered return, or a new and unused item with minor packaging defects.

Refurb/Grade A:

Refurbished items are customer returns. A large proportion of these items have never been used. They might for example, be unwanted gifts or products where customers have simply changed their mind which have then been returned to us by retailer and manufacturers under the DSR rules. They have been checked, inspected, repaired (if necessary), and reboxed (if necessary). They may have minor cosmetic marks that do not affect or hinder the functionality in any way. All refurbished items will be clearly marked in the description as ‘REFURB’. In most cases the item will still be in the original retail packaging which may be damaged, marked or scuffed.

All New, Reboxed and Refurb products are supported by a full 12 month Telephones Online warranty.

CAT have been buying and selling mobiles & smartphones for many years and give all our Mobiles & Smartphones a 30+ point inspection before they can be sold online. This is a quality control designed to ensure maximum customer satisfaction. Only when a mobile - such as an iPhone or Samsung Galaxy has passed these controls can it be given our CAT Certified Approval.

Data is cleaned and inspected by fully qualified engineers that then approve the Mobiles or Smartphone for the CAT Certified. This means that you can be rest assured that you, the customer, will be purchasing a top quality product, that if you're not 100% satisfied with the mobile or smartphone then we will be happy to exchange or refund.


Contact details:

Sales: 0800 652 4949
Customer Services: 0800 652 4949
E-mail: cs@dev.telephonesonline.co.uk
VAT Registration: GB673948581

Communications and Trading Ltd : trading as Telephones Online

Unit One,North Industrial Estate,
New Road, Newhaven
Company No. 03020560

accepting secure payments visa and mastercard in association with BT accepting paypal and amazon payments wate managed according to weee directive